Returns

Satisfaction Guaranteed

At Dale and Waters, we’re committed to delivering the very best in quality and fit. With our 100% Satisfaction Guarantee, if you purchase an item but find it unsuitable for any reason, we’ll happily refund or exchange it — no questions asked.

Our Returns Policy

If any product you purchase is faulty, damaged through no fault of your own, not fit for its usual purpose, or simply unsuitable — even if you’ve just changed your mind — you can return it within 30 days for an exchange, refund, or store credit, subject to the terms below:

• All returns must include your original receipt (attached to the front of your parcel). Without a receipt, no refund can be processed.
  
• Goods must be returned with original tags and packaging and in clean, saleable condition.
  
• If you can’t find your receipt, and your product is in saleable condition, we’ll gladly offer an exchange or store credit instead.*

If your order included any free promotional item and the order is
returned, the value of the free item will be deducted from your refund.

No returns or exchanges are accepted on Customised Tees,
Clearance items, or Sale items, unless the item is deemed faulty.

Free Delivery Conditions

Orders over $165 AUD (Australia) or $180 NZD (New Zealand) qualify for free delivery.
However, if you return your entire order or most of the items, reducing the total below the free-shipping threshold, the original delivery cost will be deducted from your refund.

Please note:

• We do not exchange or refund credit vouchers for cash.
  
• Customers are responsible for return postage costs. If you request an exchange, we’ll cover free postage for sending the replacement item back to you.