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Satisfaction Guaranteed

At Dale and Waters, we are here to deliver the very best in quality and fit, with our 100% Satisfaction Guarantee returns policy, if you purchase an item but find it is unsuitable for any reason and wish to return it, we will refund or exchange it for you, no questions asked.

Our Returns Policy

If any product you purchase is faulty or damaged through no fault of your own, or is not fit for its usual purpose, or it is unsuitable or even if you have simply changed your mind for any reason, simply return it within 30 days and we will gladly exchange it, refund it or offer a store credit, subject to our terms and conditions.

  • When returning your purchase for a refund, you must include your original receipt this will be on the front of the parcel, without a receipt NO Refund is possible.
  • All goods must be returned with original tags and packaging and in good, clean condition.
  • If you can’t find your receipt and, provided your product is in saleable condition, we'll gladly offer you an Exchange or a Store Credit*.

*Please note: we do not exchange credit vouchers for cash. You will need to send the goods back at your own cost, if you wish an exchange we will provide FREE postage when we send the item back to you.

Post all exchanges and refunds to this address:

Dale and Waters
46b Sustainable Avenue
Bibra Lake 
Western Australia 6163

Australia – 1300 856 825

International - +61 8 6499 3932