Privacy policy

Dale and Waters Privacy Policy

This Privacy Policy sets out how Dale and Waters (“we”, “our”, “us”) collects, uses, and protects any information that you provide when using our website https://www.daleandwaters.com.au/.

We are committed to ensuring that your privacy is protected. If we ask you to provide information by which you can be identified, it will only be used in accordance with this Privacy Policy. Dale and Waters may update this policy from time to time, and we encourage you to check this page regularly to ensure you are happy with any changes.

Information We Collect

We may collect the following types of personal information:

• Name
• Contact details including email address and phone number
• Demographic information such as postcode, preferences, and interests
• Order and purchase history
• Information relevant to surveys, promotions, or customer feedback

What We Do With the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• Improving our products and services
• Sending promotional emails about new products, special offers, or other information which we think you may find interesting (where you have provided your consent)
• Conducting market research from time to time via email, phone, fax, or mail
• Customising the website according to your interests

Third-Party Services

Shopify

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that enables us to sell our products and services. Your data is stored securely through Shopify’s databases and applications. For details, see Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy.

Klaviyo

We use Klaviyo for email marketing and communication. When you subscribe to our newsletter, promotions, or make a purchase, your email address and related activity (such as opens, clicks, and purchase history) may be collected to help us send relevant updates and offers. You can unsubscribe at any time by clicking the link in our emails.

Other Services

We also use services such as Google Ads, Microsoft Clarity, and Microsoft Advertising to understand website usage, improve performance, and deliver relevant advertising. These services may use cookies or similar technologies to collect information about your interactions with our website.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have implemented appropriate technical, administrative, and physical safeguards to protect your personal information.

How We Use Cookies

A cookie is a small file placed on your computer's hard drive with your permission. Cookies help analyse web traffic and let us know when you visit our site. They allow the website to respond to you as an individual and remember your preferences.

We use cookies to:

• Analyse website traffic and page usage
• Improve our website and tailor it to customer needs
• Support marketing and advertising activities

Cookies do not give us access to your computer or personal information beyond what you choose to share. You can accept or decline cookies in your browser settings, but declining may prevent you from taking full advantage of some features of the website.

Links to Other Websites

Our website may contain links to other websites of interest. We do not control these sites and are not responsible for the protection and privacy of any information you provide while visiting them. Please review the privacy policies of any linked websites.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• When filling out a form on the website, look for the option to indicate you do not want your information used for direct marketing purposes
• If you have previously agreed to receive marketing communications, you may change your mind at any time by contacting us at information@daleandwaters.com.au

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law. We may share promotional information about third parties only if you consent.

Your Rights

You may request access to the personal information we hold about you and request corrections if any details are inaccurate. For Australian customers, this Privacy Policy complies with the Privacy Act 1988 (Cth). If you are located in the EU, UK, or California, additional rights under GDPR and CCPA may apply.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Dale and Waters
46B Sustainable Avenue
Bibra Lake WA 6163
Email: information@daleandwaters.com.au

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	Your session ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED _SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.

 

Last updated: September 2025